Your
LOCAL
Utility Option
Camrose Energy believes in providing stable and affordable electricity to Camrose and area as well as other Alberta communities.  Are you looking for service with the LOCAL ADVANTAGE?
Just
GREEN
What You Can
AFFORD

Frequently Asked Questions

Your questions are important to us!

Before joining Camrose Energy, we want you to understand the advantages and risks of buying electricity based on guaranteed rates or ‘flow-through’ wholesale market prices.

Below are many common questions and answers. If you want more information, Contact Us and we will get back to you.

What areas in the province does Camrose Energy sell electricity?

As a competitive retailer, Camrose Energy is currently servicing both residential and small commercial customers in Alberta.  If your Wire Service Provider is EPCOR, FortisAlberta, or ATCO, we can definitely retail to you.  We can also service many cities that do their own Wires Service. Contact Us if you’re not sure and we’d be glad to assist you.

Who do I call if power goes out?

What is the Regulated Rate Option (RRO)/ Default Rate?

In Alberta, you can choose how you buy electricity. You can sign an agreement with an Energy Retailer at an agreed price and terms. You also can buy your electricity at a regulated rate, often called the RRO. The regulated rate is the unit price of electricity (cents per kilowatt hour – kWh). The Alberta Utilities Commission (AUC) regulates Alberta’s investor-owned and municipally-owned utilities to ensure that customers receive electricity at a just and reasonable profit for the utility. This rate changes each month. If you have not chosen a competitive electricity retailer and you use less than 250,000 kWh per year, you will continue to be eligible for the RRO.

What is an Energy Contract?

An energy contract is a legal agreement between you and a licensed Energy Retailer. It states the price you will pay for energy and the terms and conditions of your energy purchase. You are never locked in with Camrose Energy Corp.

Will I lose power to my home if Camrose Energy stops retailing?

Please be assured that the lights will always stay on! Camrose Energy has put up bonds equivalent to 2 months of estimated power usage for our customers to the Alberta Electrical Systems Operator and the wire providers. The purpose of these bonds is to ensure your power will never be cut off. If Camrose Energy ever stops retailing you will not be penalized and will simply default back to your regulated provider or, alternatively, choose a new retailer.  To further ease your mind, your power can NOT be disconnected in the winter. It can have a limiter put on to reduce your consumption, but never fully disconnected.  That’s the law.  See Electricity 101 to see where retailers fit in the big picture.

Who are the Energy Retailers in Alberta?

For a detailed list of Alberta’s Retailers click here. For more information, contact the Utilities Consumer Advocate at www.ucahelps.gov.ab.ca or 310-4822. It is important to remember that electricity delivery to your home or business is not affected by your choice of retailer. Delivery is a regulated service separate from, but paid for through, your retailer.

Why did Camrose Energy get into the retailing of electricity?

Until recently, electricity retail in Alberta has been dominated by huge corporations.  Ownership of these corporations has continued to get further and further away from Albertans.  When the opportunity came to join the Utility Network of Independent Retailers, we jumped at the opportunity to help Albertans save money, and keep profits local. By being local, and supporting local, the money you spend in Alberta on electricity and gas stays in Alberta instead of being siphoned oversees.

How competitive are the prices offered by Energy Retailers?

Since Utility Network of Independent Retailers started billing to employees, friends and families in early 2009, rates on a month-to-month basis have often been the lowest in Alberta. It is important, however, that you choose a plan that is right for you. Camrose Energy offers a rate which changes monthly based on market conditions. If you are looking price stability, we have guaranteed rates which are quite competitive when averaged long term. You can compare at the Competitive Price Summary published by the Utilities Consumers Advocate.

If I signed up on a contract or on the Default Rate (Regulated Rate Option (RRO)) with another retailer can I switch over to Camrose Energy?

The simple answer is ‘Yes’. If you’re on the Default Rate (RRO), simply sign up and the transition is automatic.  If you truly are in a contract, your Energy Retailer might charge you an early exit fee if you cancel before your contract expiry date. If you have a long-term fixed contract, we encourage you to honour the contract commitments. When your contract expires however, we hope you will consider switching to Camrose Energy.  Please look at your bill or contact your current retailer to see if you really are in a contract. Many retailers now offer a Stable Rate. That is NOT neccessarily a contract and you may be able to switch by giving them 30 days notice.

What happens if I move?

You must give us at least 15 days written notice before you move by submitting a completed Moving / Contract Cancellation Form. If the new location is within a territory we serve, and you wish to remain our customer, you must complete a new Sign-Up Form applicable to your new location at: Camrose Energy Signup. Any interruption in supply of electricity or services caused by your failure to give us 15 days notice and any additional costs either of us incur in serving the new location will be your responsibility.

What if I change my mind after I have signed up and want to cancel?

You can cancel within 10 days of the date we receive your completed Camrose Energy sign up form. You may cancel this Contract at any time without penalty by submitting a completed Contract Cancelation Form. Mandatory minimum 15 days written notice applies.

How do I change banking information?

Please submit completed Account Change Request Form together with a copy of the Void Cheque or Bank account confirmation form issued by the bank, at least 10 days prior to the next payment due date.

How do I change mailing address or contact info?

Please submit completed Account Change Request Form.

Can I change the Rate Plan after I’m signed up?

Yes you can. Please submit Rate Change Request Form. There is no fee or penalty; however mandatory 15 days notice applies.

Help me understand how my bill is calculated.

Below are the common terms in Camrose Energy’s monthly invoice
  1. a) Meter Read:
Each month the Wires Distribution Company (ATCO, ENMAX, EPCOR, FortisAlberta) will read your meter and prepare a file called a Tariff Bill File (TBF). This electronic file is sent to the retailer. It contains the current meter read and the date the meter was read. The difference between the current read and the previous read is your actual consumption during the defined time period. The actual consumption is used to calculate the cost and price of your energy use.
  1. b) Distribution Fees:
These fees are regulated by the Alberta Utilities Commission (AUC). The current charges invoiced by the Wires Distribution Company that services your site is billed monthly, with direct pass through of distribution fees. No additional charges or mark-up is applied to these charges.
  1. c) Administration (Admin) Fees:
This covers the basic transactional fees incurred by UTILITYnet and Camrose Energy in processing your invoice. Please refer to Camrose Energy for current rates.
  1. d) Wholesale Cost:
This is the actual cost for the electricity you consumed. To calculate the Wholesale Cost, we use the hourly Pool Price (PP) averaged over the calendar month. We then adjust this cost based on your consumption relative to your Profile Class. This Profile Class is determined by your Wires Distribution Company. The Wholesale Cost includes the Line Loss (LL), Unaccounted For Energy (UFE), Retail Market Adjustments (RAM) plus the Alberta Electric System Operator’s Spot Trading Charge (STC).
  1. e) Energy Price:
The energy price is adjusted monthly. It is based on the average Wholesale Cost of electricity consumed plus Retailer Markup (profit margin for Camrose Energy). This price is applied to the energy you use, based on the meter read.
  1. f) Common Terms:
The following terms are often used in the electricity industry – Line Losses (LL), Pool Prices (PP), Spot Trading Charge (STC) and Unaccounted For Energy (UFE). A few brief descriptions are given below, but for more detailed explanations please visit UTILITYnet’s Glossary. The monthly and historical details are also published on UTILITYnet’s web site under the heading of Key Performance Indicators. LL The information to calculate the LL is obtained from the WCI transaction (as referenced within under the Systems Settlement Code as administered by the AUC). For customers in all other distribution zones the line loss factor is provided by the distribution company and referenced as a percentage. PP Refers to the hourly Power Pool price as published by the Alberta Electric System Operator. The hourly price can be monitored using the Price Alert system published on the Camrose Energy web site. STC Means the Spot Trading Charge as published by the Alberta Electric Systems Operator. UFE Means the unaccounted for energy. The UFE factor is obtained from the SSI transaction as provided by the Load Settlement Agent (LSA). The LSA is the operating division within each Distribution Company.

What if I have a micro-generation site?

Electricity exported to the grid by Small Micro-Generators (MG), as defined under the provisions of the Province of Alberta, Electric Utilities Act, Micro-Generation Regulation, is calculated based on meter read information provided by your respective wires company. The export electricity metered data is processed on a monthly basis and will be included as a ‘MG Credit’ on your invoice.

What is Security/an Interest Account?

Earn 5% interest per annum on your account balance. For customers that open an Interest Account, Camrose Energy is offering a lower Stable Rate price noted as an option in the Electricity Contract. The Interest Account Payment Plan is also available for customers on the Camrose Energy’s Dynamic Pricing Plan by submitting a completed Interest Account Sign Up Form. The requested amount to be maintained on deposit in the Interest Account will be the equivalent to 2 times the average monthly electricity bill and the minimum amount that must be maintained on deposit is $200.00 Conditions apply: To qualify for the lower Stable Rate Plan, the customer must agree to open and maintain an Interest Account. The amount of the deposit must be debited from Customer’s account prior to the site enrollment. Camrose Energy will pay the Customer an annual interest on Interest Account of 5.00% to be applied as a credit on Customer’s monthly electricity bill, starting on second billing cycle and to continue until the Electricity Contract is terminated. All customers applying to Camrose Energy that consume greater than 50,000 kWh per year will only be enrolled if they agree to open an Interest Account. If Camrose Energy does not receive the Customer’s normal monthly payment for energy consumed by due date indicated on the invoice, Camrose Energy reserves the right to apply the funds from Interest Account toward outstanding billed amount and will de-enroll the Customer. Any remaining funds including accrued interest will be refunded to the Customer. The Customer may cancel Electricity Contract at any time without penalty by providing Camrose Energy with 15 days written notice. Upon Contract termination and clearance of all outstanding charges accrued per the Customer’s Electricity Contract, the remaining balance in the Interest Account including accrued interest will be refunded.